this post was submitted on 11 Feb 2025
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because as much as old people hate to acknowledge it mailing lists and github (and alternatives) suck they're terrible for actual conversations to try and coax more info out of the user when they ask for support people aren't logged into those 24/7 a lot of people are with discord and everyone's familiar with it and already has an account and knows the UI how many people actually have a github account and know how to use it and will actually ever log back in to give more information if asked vs putting a discord button somewhere someone pops in reports the issue then if there's not enough info you can @ them and they'll come back as soon as they see it
Horrible place to support software. No history, your question is answered by whoever happens to be there, you cant see the information with out joining... just terrible.
With other methods at least there is asynchronous support, history is kept, and no login is needed.
Not to mention the horrible interface and design choices and the reliance on third party tools that could disappear or change service at anytime.
anyone that says there's no history just refuses to learn to use discord discord has a very powerful and easy to use search feature I can find exact conversations from years ago in literally seconds the interface thing is subjective but whether it's bad or not people know how to use it atleast and the third party could disappear whenever applies to github most forums too this is what I mean by refuse to acknowledge I've had fat better experiences with support on discord than any alternative
Kindly point me to the URL for a saved search.