this post was submitted on 13 Feb 2025
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This reddit post likely has tens if not hundreds of thousands of views, look at the top comment.

Lemmy is losing so many potential new users because the UX sucks for the vast majority of people.

What can we do?

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[–] Eiri@lemmy.ca 10 points 1 week ago (17 children)
  1. The apps are kinda meh. I haven't found one that doesn't come with significant disadvantages yet, and I've tried FIVE.

  2. There's no recommendations feed. You see what you're subscribed to, or everything. No in-between. You can't see what you've subscribed to, and a few posts that the algorithm thinks you might like. People like to complain about the algorithm, but one reason it's so addictive is that it's useful.

  3. Notifications don't work in every app

  4. Just having a feed that behaves normally seems to be really hard to do for apps. Stop slowing me posts I've already scrolled past, and when I click home/pull down to refresh, I want new posts, not the same thing again that I've already scrolled past and ignored. Some apps have settings (that are somehow not on by default) to hide read posts and mark posts read on scroll, but I haven't tried an app where that works every time.

  5. There's no "main" app. Think about Reddit before the API fees. There used to be a default app. It had its issues, but most features worked out of the box, and most things were intuitive and normie-friendly. You could use that to get comfortable with the social network itself, and then eventually try other apps when something got too annoying.

    Compare that with Lemmy. You want to try it, and you already have to deal with choice paralysis. A ton of apps on the website, with utterly unhelpful descriptions ("an open-source Lemmy client developed by so-and-so"; wow, exactly zero of those words help me pick) and a random order that doesn't even let me default to one most popular one.

    Quite a few apps focus on niche UI features like swipe-based navigation while still not having the basics down right. I'm several months into having joined Lemmy and I still haven't found an app that feels somewhat right. That is a challenge not one of the other social networks has managed. Congrats, Lemmy. Impressive.

  6. Picking a server and signing up in general is complicated. And it's an impactful decision that you have NO tools to make so early, unless you start researching like it's school homework.

    .world? That's popular but you'll be judged for having joined it, plus you lose access to the piracy community. .ml? Hope you like communists and DRAMA. And if you get it wrong, there's no intuitive and easy way to migrate. You clunkily export your settings and re-import them; the servers will NOT talk to each other. And even then you lose some stuff.

    This UX issue is tough. I don't have an easy solution. But I'm sure a UX expert could find one.

  7. Manual validation of your sign-up by a human. What is this, a Facebook group? If you introduce a 24-hour delay so early in the process, of course people are going to fall off.

  8. The mouse logo is kinda ugly, won't lie. I'm sure it's a more potent people repellent than you think.

  9. There is a LOT of tribalism. On Reddit, there's r/Canada, that's full of convinced conservatives that won't hesitate to artificially skew the discourse. And there's r/OnGuardForThee, basically the same but with progressives angry at the conservatives.

    On Lemmy, that feels like the rule, not the exception. I just joined communities based on my interests, and my feed is full of communist vs communist vs non-communist drama. Can we frickin' chill?

    If I need to start filtering out whole fields of interest that were taken over, joining less popular community clones or literally defederating instances to get a good experience, we've got it wrong. Normal people don't wanna do that when they literally just got here. They'll just leave.

  10. Somehow even more US-centric than Reddit. So... Much... American politics.

[–] ProdigalFrog@slrpnk.net 3 points 1 week ago* (last edited 1 week ago) (4 children)

About the lack of an algorithm: do we really want to recreate the addictiveness of for-profit platforms? Is that actually a healthy feature? Perhaps it's better for society if our social media isn't as addictive as possible.

And on manual validation for sign-ups: before the mass migration from Reddit, most instances didn't seem to have validation, and then as it became popular, we got hit with trolls mass creating accounts posting CP and racist images, making it a game of whack-a-mole to stop it. As Lemmy is all volunteer run, we don't have paid content moderators always watching for that stuff, nor did they have an automated content filter. The main solution is to validate sign-ups so that the moderators and admins are not overwhelmed with spam and illegal content (which they could be legally liable for if not dealt with properly).

[–] Eiri@lemmy.ca 2 points 1 week ago (1 children)

Well, it's not because something has the potential to be addictive that it's necessarily bad. After all, a video game that isn't addictive at all could also be called boring.

I think the line between an enjoyable experience and unhealthy addictive features is drawn in user choice and the absence of malicious intent.

[–] ProdigalFrog@slrpnk.net 1 points 1 week ago

That's a fair point, actually. I suppose as long as an algorithm doesn't prioritize engagement at all costs, it could be a worthy addition.

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