this post was submitted on 28 Sep 2025
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[–] Ephera@lemmy.ml 88 points 1 week ago (9 children)

Oh man, my workplace switched to an external IT support company, InfoSys, which pulls basically the same scam.

When you open a ticket, they immediately write something underneath – typically a question that's already answered in the ticket – because it shows up in their statistics as low response times.

Then they'll do shit like split up your ticket into three new tickets for no good reason.

And if you happen to be on holiday for a few days and therefore don't respond, they'll close your tickets due to inactivity.

Then you have to open a new ticket and link to the old ticket, if you can still access it, and then re-answer the same braindead questions again.

Basically, if it's something you can solve yourself, you should, because it will take more time to communicate back and forth with InfoSys.

[–] Viking_Hippie@lemmy.dbzer0.com 37 points 1 week ago (2 children)

When you open a ticket, they immediately write something underneath – typically a question that's already answered in the ticket – because it shows up in their statistics as low response times.

Fuck! So THAT'S why! I had wondered why the fuck companies would quickly restate my problem "just to confirm" and then take several days to respond after that 🤦🤬

[–] Monument@lemmy.sdf.org 3 points 1 week ago

Online retailers, too. Item goes from ordered to processing to shipping in a half hour. Takes a week or more to go from shipping to shipped.
Item can’t be cancelled without a restock fee if it’s in shipping — which is fine (I guess) if the item takes the provided time estimate to arrive.

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