this post was submitted on 07 Oct 2025
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[–] Buffalox@lemmy.world 72 points 3 days ago* (last edited 3 days ago) (12 children)

I think the fad will die down a bit, when companies figure out that AI will be more likely than humans to make very expensive mistakes that the company has to compensate, and saying it was the AI is not a valid cop out.
I foresee companies will go bankrupt on that account.

It doesn't help to save $100k on cutting away an employee, if the AI causes damages for 10 or 100 times that amount.

[–] simplejack@lemmy.world 3 points 3 days ago (5 children)

Agreed, but I do think that some jobs are just going to be gone.

For example, low level CS agents. I worked for a company that replaced that first line of CS defense with a bot, and the end-of-call customer satisfaction scores went up.

I can think of a few other things in my company that had a similar outcome. If the role is gone, and the customers and employees are being served even better than when they had that support role, that role ain’t coming back.

[–] Buffalox@lemmy.world 5 points 3 days ago (3 children)

I'm pretty sure that even consumer services is an area where I saw a computer made an expensive mistake, promising the customer something very expensive, and a court decided the company had to honor the agreement the AI made. But I can't find the story, because I'm flooded with product placement articles about how wonderful AI is at saving cost in CS.
But yes CS is absolutely an area where AI is massively pushed.

[–] architect@thelemmy.club 3 points 3 days ago

The court honored it for now. I expect the future it will be your problem.

Oh but the EU?

Once they are done with North America the EU will be a non issue for them.

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