this post was submitted on 24 Mar 2025
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Summary

United Airlines apologized to Melissa Sotomayor after crew members tried to make her remove her son's ventilator during a March 8 flight from Tampa to Newark.

Sotomayor, whose 2-year-old son relies on a ventilator and tracheostomy tube, said staff demanded the equipment be stowed for takeoff despite prior medical clearance.

A third flight attendant claimed the child would "be OK" without it. The captain called her "difficult" and said the equipment was a safety risk.

Sotomayor expressed feeling humiliated and vowed never to fly United again.

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[–] IDKWhatUsernametoPutHereLolol@lemmy.dbzer0.com 51 points 6 days ago (2 children)

Oh, the airline that kicked out the doctor?

It's already on my no-fly-list

[–] Tja@programming.dev 15 points 6 days ago

The one that also breaks guitars, yes.

[–] Chef@sh.itjust.works 6 points 5 days ago

Kicked out? I’m pretty sure they beat the ever-loving shit out of him first.

[–] kerrigan778@lemmy.world 59 points 6 days ago (4 children)

Everyone keeps flying on United despite a million stories happening to "other people" but it won't happen to them. Fucking honestly I'm running out of sympathy for people who give their money to profoundly shitty companies and then are shocked when they're treated badly.

[–] barneypiccolo@lemm.ee 21 points 6 days ago (1 children)

I just was posting in a thread about boycotts, and mentioned how most shitty companies that are being called for boycotts are companies I started boycotting long ago, and my example was United.

I've already been boycotting them for years, for destroying guitars, and beating their passengers unconscious, or just offering the highest prices for the worst service, which is the main reason I avoid them. I just want to get to another airport, and Im happy with doing it the cheapeat way, as long as they don't destroy my guitar or beat me senseless.

[–] TheLoneMinon@lemm.ee -3 points 6 days ago* (last edited 6 days ago) (1 children)

Did one or both of those things happen to you on a United flight? Was it the same flight? Did they break your guitar over you? Did you discover your guitar was broken and went to complain and the dude behind the counter just started beating the shit out of you?

I'm locked in and would love the context.

[–] recall519@lemm.ee 13 points 6 days ago (1 children)

Is there an airline we shouldn't be boycotting?

[–] kerrigan778@lemmy.world 3 points 6 days ago* (last edited 6 days ago) (2 children)

Non-North America based if possible, Air Alaska group if not IMO, Southwest used to be a decent option but not since the hedge fund took over. Might be other choices if you're East Coast based. Might be CA options better than Air Canada that I'm unfamiliar with too.

[–] JigglySackles@lemmy.world 8 points 6 days ago (1 children)

That's completely unrealistic for US based people. All we have are asshole companies.

[–] kerrigan778@lemmy.world 0 points 5 days ago (2 children)

I'm US based, I only fly Air Alaska basically but obviously I live in the Northwest. There's a fallacy though that "oh, ethical consumption is impossible therefore it doesn't matter." Just because it's a choice between Delta, AA and United, doesn't mean you shouldn't still pick the slightly less shit option and fly Delta.

[–] kerrigan778@lemmy.world 4 points 5 days ago

Delta is like the fucking Target of air travel I swear. They're still a shitty mega corporation but it's where you pay a tiny bit extra to not use Walmart/United

[–] JigglySackles@lemmy.world 2 points 5 days ago (1 children)

I wasn't suggesting anything of the sort. I was saying that only using alaska was not possible for the vast majority of americans. Of course you should be attempting to use the least shitty option. It's just not possible to only use the non-shitty option. You gotta get where you gotta get.

[–] kerrigan778@lemmy.world 3 points 5 days ago

Alaska isn't even a non-shitty option to be clear. They have a storied history of cost-cutting at the expense of safety. They just seem to be reliably the least shitty.

[–] recall519@lemm.ee 5 points 6 days ago

I live in NA. There are no other options. Occasionally there is an Air Alaska flight.

[–] rob_t_firefly@lemmy.world 7 points 6 days ago

Until you start up a "nice" airline and get the infrastructure going, maybe try to maintain a little of that precious sympathy for those of us with no other fucking choice.

[–] mildlyusedbrain@lemmy.world 4 points 6 days ago

I would like to say it's due to empathy... But I stopped flying United just because it's objectively the worst airline. Planes are cramped, tickets are expensive, cancellations have been an issue, treatment is atrocious. It's shouldn't be hard to vote with your wallet when literally any alternative is better

[–] Polderviking@feddit.nl 39 points 6 days ago (1 children)

In her video, Sotomayor said a third flight attendant told her to remove the equipment and said her son would "be OK until we're in the air at a high enough altitude."

Are they backed by medical degrees or something that they feel they can make these assertions?

[–] barneypiccolo@lemm.ee 24 points 6 days ago (1 children)

When my son was in kindergarten, he was temptoarily on medication for an illness he was getting over, and I went to the school and filled out all the paperwork, and showed the nurse the dosage, etc.

When the nurse went to give him the medication, the teacher told the nurse he was fine, and didn't need it, and the nurse left without administering the medication. When I picked him up from school, he was wheezing and really needed his medicine.

I wrote a very angry email, demanding to know what medical school his tescher had gone to, that she felt she could overrule his pediatrician's medical orders, and what about that nurse, who should have said "I'm not asking for your permission, I'm TELLING you that it's time for his medication."

Of course, I threatened to consult with a lawyer, and the next day, the teacher was out on maternity leave. She was supposed to start in a month, but apparently the principal decided that it should start immediately.

I wondered if it was because of my email, but when she returned at the end of the year for kindergarten graduation (thats a thing these days), carrying her baby, nobody would talk to her or even compliment her baby. One mother sat with her back to her, arms crossed, clearly angry. I guess we werent the only parents she pissed off, we were probably just the last straw, being a medical issue with legal threats.

She did not return to teach the following year.

[–] buddascrayon@lemmy.world 2 points 6 days ago

I'm getting that, teacher from the movie "Interstellar" vibes.

[–] plz1@lemmy.world 29 points 6 days ago (3 children)

So if she complied and her kid died, that's negligent manslaughter, right? I wonder if she'd sue the flight crew, or the airline.

[–] Cort@lemmy.world 27 points 6 days ago (1 children)

A third flight attendant claimed the child would "be OK" without it.

This person was almost certainly practicing medicine without a license

[–] Jerb322@lemmy.world 4 points 6 days ago

"I saw it on the internet, try doing some research"

[–] buddascrayon@lemmy.world 15 points 6 days ago

Seeing how it was Florida, they would probably arrest her for infanticide and give a medal to the flight crew for trying to save the kids life or some bullshit.

Seriously, fuck that entire godforsaken state.

[–] barneypiccolo@lemm.ee 8 points 6 days ago

All of the above, and probably the airport, TSA, and anyone else with deep pockets.

She should sue them all anyway.

[–] WhatSay@slrpnk.net 14 points 6 days ago

You can fly out of Florida, but you can't leave the insanity behind.

[–] billwashere@lemmy.world 208 points 1 week ago (1 children)

I love all the medical degrees they give their flight staff.

[–] IndieSpren@lemmy.blahaj.zone 78 points 1 week ago (2 children)

They give them so many, that they feel comfortable physically dragging passengers with medical degrees off of their flights.

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[–] Buffalox@lemmy.world 187 points 1 week ago* (last edited 1 week ago) (3 children)

United said it has contacted Sotomayor "to address her concerns.."

Yes because obviously it was "her concerns" that was the problem!!!

Fucking spin talk, turning everything upside down!
It's disgusting.

[–] apfelwoiSchoppen@lemmy.world 58 points 1 week ago* (last edited 1 week ago) (2 children)

Never apologize, always use passive voice. Gross.

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[–] shplane@lemmy.world 156 points 1 week ago (15 children)

Let’s not forget the time a United flight was overbooked and picked a random guy to take off the plane even though he was already in his seat. He refused and the passenger was beaten unconscious and dragged out on his back https://youtu.be/VrDWY6C1178

[–] NeonNight@lemm.ee 71 points 1 week ago

He was a physician seeing patients the next morning, so he was the worst person to try and force to take another flight

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[–] BackgrndNoize@lemmy.world 74 points 1 week ago (3 children)

Reading this just after reading about that guy getting pulled out of that lavatory with his dick out by a united pilot lol. Is being a piece of shit a requirement to get hired by united

[–] Zron@lemmy.world 11 points 6 days ago

Everyone who isn’t a prick chooses work at other airlines.

The number of issues United has is indicative of severe cultural issues within the company. Toxic work culture drives good, compassionate employees away and leaves only the people who thrive in toxic environments.

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[–] partial_accumen@lemmy.world 64 points 1 week ago (11 children)

She was then approached by another flight attendant who told her that their seats might have to be moved if she didn't comply, Sotomayor said.

This stuck out to me.

There's only one place in the passenger compartment of a plane I know has specific rules for sitting there: the wing exit row

Having sat in the exit row before, I know the flight crew is very unforgiving for items that may block transit of passengers should the need to get off the plane present itself. This may be backed up with another statement in the article:

Sotomayor said that before their flight, she obtained documentation so her son could fly to their destination. They did not encounter problems on the first leg — the trip to Tampa.

Were they not in an exit row on that flight, and therefor it wasn't an issue?

It sounds like Sotomayor did everything correctly with her prep before flying. Assuming all the statements in the article are factual and my exit row theory is correct, someone at United screwed up approving an exit row seat for her and her son's return flight, and that dropped the problem in the laps of the United flight crew that has to comply with FAA regulations.

[–] diabeetusman@lemmynsfw.com 51 points 1 week ago (2 children)

2 year olds can’t be in an exit row to begin with, regardless of medical equipment

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