this post was submitted on 15 Feb 2025
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-66
In psychotherapists vs. ChatGPT showdown, the latter wins, new study finds (fortune.com)
submitted 1 week ago by cyrano@lemmy.dbzer0.com to c/technology@lemmy.world
15 comments fedilink hide all child comments
 

Link to the study: https://journals.plos.org/mentalhealth/article?id=10.1371%2Fjournal.pmen.0000145

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[–] asap@lemmy.world -5 points 1 week ago* (last edited 1 week ago) (1 children)

A bit disingenuous not to mention this part:

Further, participants in most cases preferred ChatGPT’s take on the matter at hand. That was based on five factors: whether the response understood the speaker, showed empathy, was appropriate for the therapy setting, was relevant for various cultural backgrounds, and was something a good therapist would say.

[–] PapstJL4U@lemmy.world 11 points 1 week ago (1 children)

Patients explaining they liked what they heared - not if it is correct or relevant to the cause. There is not even a pipeline for escalation, because AIs don't think.

[–] jubilationtcornpone@sh.itjust.works 4 points 1 week ago (2 children)

Exactly. AI chatbot's also cannot empathize since they have no self awareness.

[–] desktop_user@lemmy.blahaj.zone -3 points 1 week ago

but it can give the illusion of empathy, which is far more important.

[–] asap@lemmy.world -3 points 1 week ago* (last edited 1 week ago)

You can't say "Exactly" when you tl;dr'd and removed one of the most important parts of the article.

Your human summary was literally worse than AI 🤦

I'm getting downvoted, which makes me suspect people think I'm cheerleading for AI. I'm not. I'm sure it sucks compared to a therapist. I'm just saying that the tl;dr also sucked.