Always go to the company before going to your bank. They often have policies where they’ll suspend your account if you do chargebacks before going through them.

[–] Hudell@lemmy.dbzer0.com 10 points 1 day ago (2 children)

I would, if I had any way to know what company it came from.

[–] Hyphlosion@lemm.ee 3 points 1 day ago

Audible is an Amazon company. Even if it’s sus and doesn’t look like it’s actually from Amazon, you should still contact them so they can investigate on their end. Because if you do chargebacks and it WAS them, they lose money and might suspend your account as a result.

[–] desktop_user@lemmy.blahaj.zone 2 points 1 day ago (1 children)

audible is owned by amazon...

[–] Sizing2673@lemmy.world 2 points 1 day ago (1 children)

He was saying it's a suspicious charge and he doesn't have any accounts with them

So assuming it is Amazon doesn't seem right

[–] Hyphlosion@lemm.ee 3 points 1 day ago (1 children)

But you should still contact Amazon support so they can investigate on their end. They then might give you the green light to contact your bank for resolution if they don’t see anything on their end.

[–] Hudell@lemmy.dbzer0.com 2 points 1 day ago (1 children)

I saw no reason to go through the trouble of doing that since those big companies make it so hard to reach out to them and there was no link between the charge and us.

[–] Hyphlosion@lemm.ee 3 points 1 day ago

I understand that, but I just explained to you why you should in the future.