Privacy

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Amazon requires gov-ID photo before refund. (piefed.social)

submitted 3 days ago* (last edited 3 days ago) by Njos2SQEZtPVRhH@piefed.social to c/privacy@lemmy.ml

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So I bought a product for €200 on Amazon.com. I am slightly ashamed of doing so but I did, didn't know where else to find this type of product. So after a few days they told me they would not be sending me the product for whatever reason. So I would be getting a refund. They said if I hadn't gotten the refund within 5 days I should contact support. So after 5 days I contacted support. And as soon as I did that, they sent me an email claiming that they require me to upload a picture of my "government issued identity document". They write that if I don't do that "You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order ". Surely they have no right to do so right? They claim they've noticed some suspicious behavior on my account, but all I did was order a product, pay for it in advance, which they decided not to ever deliver to me. It's not me who's being suspicious here.

Anyone else had this experience? This a clear dealbreaker for me. I feel shame for ever having bought something from their store.

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[–] 5PACEBAR@lemmy.world 34 points 2 days ago (2 children)

I've been sending Cesse & Desist to companies that waste my time with their unhelpful support (including once to Amazon). It costs 15$ for registered mail, immediately gets the attention of their legal department (and real support staff) that usually want to resolve the issue ASAP as I'm wasting the time of their precious lawers. Highly recommended.

[–] ExperimentalGuy@programming.dev 1 points 8 hours ago

Any guides you can point to on how to do this?

[–] gasull@lemmy.ml 7 points 2 days ago (1 children)

How to do this?

[–] 5PACEBAR@lemmy.world 2 points 6 hours ago (1 children)

That would vary from one jurisdiction to another, but I'm sure you can find guides best suited for your local laws. As inspiration, here's what I sent to Amazon & Samsung last year (in a formal cease & desist format):

Amazon .com .ca ULC 40 King Street W 47th Floor Toronto, Ontario M5H 3Y2

Samsung Electronics Canada Inc. 2050 Derry Road West Mississauga, Ontario L5N 0B9

Montreal, April 26, 2024

WITHOUT PREJUDICE

Dear Madam or Sir,

I purchased a Samsung 980 PRO SSD 2TB drive (model MZ-V8P2T0) on Amazon .ca on March 3, 2022, which broke on April 4, 2024. This product was used under normal conditions, and I believe it should be covered by the manufacturer’s 5-year warranty.

Several chat sessions with Amazon and Samsung support have failed to provide a solution, with each party referring the matter to the other.

I am requesting that you repair or exchange the product under the Consumer Protection Act regarding the legal warranty of the reasonable durability of a product. I am also requesting reimbursement of $25 to cover the cost of sending this letter.

Therefore, I am formally notifying you to resolve the above-mentioned issue within 10 days. Failing to do so may result in legal action against you without further notice or delay.

[–] 5PACEBAR@lemmy.world 1 points 5 hours ago

Don't forget the "WITHOUT PREJUDICE" magic law words otherwise their lawyers will construct the letter as blackmail.