The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.

With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

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[–] Sciaphobia@sh.itjust.works 72 points 3 weeks ago (5 children)

I would wager the instability is intentional. Prevent cancelations for some time, and a non zero amount of people will not attempt the cancelation again later.

[–] HertzDentalBar@lemmy.blahaj.zone 20 points 3 weeks ago (2 children)

It would be amazing if it was the case. I think that would break a bunch of rules in a number of countries.

[–] otter@lemmy.ca 20 points 3 weeks ago

Until the US threatens those countries if they consider enforcing the rules

[–] rumba@lemmy.zip 3 points 3 weeks ago

plausible deniability.

[–] HejMedDig 17 points 3 weeks ago

That would definitely be a good way to mitigate a mass exodus.

[–] scrubbles@poptalk.scrubbles.tech 11 points 3 weeks ago

which even then proves that it's getting to them

[–] halcyoncmdr@lemmy.world 9 points 3 weeks ago (1 children)

Hanlon's Razor would seem to apply here. Never attribute to malice that which is adequately explained by stupidity.

Most likely the system that handles cancellations simply isn't designed for a large number of simultaneous transactions. That's simply not a system you would design or prioritize around guaranteed uptime.

[–] BremboTheFourth@piefed.ca 4 points 3 weeks ago (1 children)

Hanlon's razor is almost completely arbitrary and should only be applied in a vacuum. It's about giving people the benefit of the doubt, not many-billions-of-dollars corporations

[–] halcyoncmdr@lemmy.world 5 points 3 weeks ago

You've clearly never worked in any sort of IT environment.