this post was submitted on 24 Oct 2025
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The coffee maybe, but the rest (staff/service, prices, donuts) def got worse over the years.
its because they don't hire quality workers. but that's store dependent. i was at a store where this supervisor or manager (was not sure) would yell at her workers like it was a military line to do orders and stuff and it was nuts. If that was my manager id tell her to watch her tone with me and talk to me more respectfully. I've been to stores where the staff seem ok but they don't work very fast or are just understaffed from what i can tell with the amount of customers waiting. Of course Tims expected this with the expansion of offerings that are not quick to serve like coffee or a doughnut.
Yeah the staffing seems to be a shit show. Lots of stores replaced their local workers with TFWs who aren't allowed to work for anyone else so they take the abuse or else they go back home. Often language skill is lacking and it's not like store owners hiring them would pay for language classes, so communication with customers sucks.
But the drop in food quality and prices - muffins, donuts, etc. - that's all coming from the corporate supply chain. Gotta make money for the boss'es yachts. That's the boss of 3G Capital, owner of Restaurant Brands International, which owns Timmies.