An unfortunate consequence of developers playing to the lowest common denominator of users for the last twenty years. Everything has been designed to be as easy and intuitive as possible for mobile, and troubleshooting skills have suffered as a result.
Not to mention that phones are crazy powerful and can do virtually everything these days, so fewer and fewer people are buying PCs.
If the general population is indeed "going backwards" in regards to tech literacy, it seems like demand for IT services is going to spike in the coming years. Good thing to keep in mind for young people choosing a career path!