Same here.
In addition, I think it might turn people away just a bit to have to explain instances and that it isn't quite as simple as sign up and get at it.
Not that it's all that complicated. But, it definitely isn't as straight-forward as Reddit is.
In general it looks like they have made Helltides a giant waste of time.
Tougher mobs and more cinders to open a mystery box? Listen, Blizzard, I didn't get anything special from the boxes anyway. 95% of the time I sold it or broke it down.
I get the impression they've misjudged how valuable we find Helltides.