this post was submitted on 21 Feb 2025
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A more detailed article on this issue can be found here.

Basically, the "Basic" app functions of this thermostat control were free until, a short while ago, users were greeted by a notification, telling them they would need to pay a 1€/month subscription from now on. Only once you had already entered your payment details and clicked through the payment process, would you be told "lol jk, it was just a social experiment".

As a German who was taught all the dark times of our nation in school, I can confidently say that us causing the second War To End All Wars is almost as bad as this company's behaviour.

Obvious hyperbole aside, this is despicable and practices like these must be stomped into extinction like a carelessly tossed cigarette, lest other companies pick up on it and make the world a worse place for everyone but themselves.

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[–] princessnorah@lemmy.blahaj.zone 4 points 12 hours ago (1 children)

As a German who was taught all the dark times of our nation in school, I can confidently say that us causing the second War To End All Wars is almost as bad as this company's behaviour.

Yikes friend... this reads like a different flavour of holocaust denial...

[–] Crotaro@beehaw.org 1 points 2 hours ago

Sorry that it didn't land as an obvious joke. With the ~~NSDAP~~ ~~NPD~~ AfD on such a steep rise, I think I have transcended gallows humour and arrived at necromancer humour levels to be able to cope with this reality.

[–] jarfil@beehaw.org 11 points 16 hours ago* (last edited 10 hours ago) (1 children)

These shenanigans are likely illegal in the EU:

  • All products have to offer a minimum of 2 years of warranty, including access to online services on the same terms as sold. If they can't afford 2 years of servers, then they shouldn't've made the basic service free from the beginning.
  • Collecting excessive personal data (not personally identifiable, just personal) without prior approval by the user, like data about whether a user would pay or not, is a GDPR violation.

If people got serious, they'd be looking at some lawsuits and fines.

[–] Crotaro@beehaw.org 1 points 2 hours ago

True, true. We literally omly have a wood furnace, so are absolutely not affected by this, but I'll see how reporting potential GDPR violations in the name of someone else works.

[–] barsoap@lemm.ee 37 points 21 hours ago* (last edited 21 hours ago)

Contact your data protection officer, they collected data that did not need.

[–] CanadaPlus@lemmy.sdf.org 21 points 21 hours ago* (last edited 20 hours ago) (2 children)

And the experiment was to figure out if they can actually do it without getting sued?

[–] tiramichu@lemm.ee 12 points 19 hours ago* (last edited 19 hours ago) (1 children)

It was to figure out if they /really did/ start charging for it, how many people would actually pay.

I hope Tado goes bust because they don't deserve to survive, treating customers like that.

[–] wewbull@feddit.uk 1 points 1 hour ago

I'd rather they found a business model that made them stable, rather than exploiting their current customers. Fact is, if they go bust then there's à bunch of people left high and dry.

[–] cecilkorik@lemmy.ca 4 points 19 hours ago

We can helpfully answer that for them by making sure they get sued.