this post was submitted on 28 Sep 2025
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[–] Rothe@piefed.social 186 points 1 week ago (4 children)

Thank god for censoring "stole". I don't know what I would have done had I been able to read that word.

[–] goldteeth@lemmy.dbzer0.com 110 points 1 week ago (2 children)

Better close your fuckin eyes then 'cause I don't play this game

[–] TherapyGary@lemmy.blahaj.zone 52 points 1 week ago (1 children)

Please put an NSFW tag on this. I was on the train and when I saw this I had to start furiously stealing. Everyone else gave me strange looks and were saying things like “what the fuck” and “call the police”. I dropped my phone and everyone around me saw this image. Now there is a whole train of men stealing together because of this one image. This is all your fault, you could have prevented this if you had just tagged this post NSFW.

[–] Konstant@lemmy.world 15 points 1 week ago

This is the plot of Ocean's 69.

[–] toynbee@lemmy.world 20 points 1 week ago

Due to your comment, you have received a note with positive connotations in my client.

I read the word st*le in your comment and was forced to take candy from a baby.

Please, censor your comment to protect the innocent.

[–] yetAnotherUser@discuss.tchncs.de 24 points 1 week ago (1 children)

What's "stole"?

Don't you mean st🔴le?

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[–] criss_cross@lemmy.world 5 points 1 week ago

The advertiser overlords would have to rain death from above.

[–] Klear@quokk.au 122 points 1 week ago (1 children)
[–] CosmicTurtle0@lemmy.dbzer0.com 116 points 1 week ago (1 children)

"When a measure becomes a target, it ceases to be a good measure."

- Goodhart's law

[–] Bahnd@lemmy.world 16 points 1 week ago (3 children)

This is 100% correct in the IT world. I have a split IT dept due to mergers (its a whole thing, people are fighting to not give up knowlage on systems so their position looks useful to mgmt... its fucked) and the other side of the fence are the most useless window-lickers ever because their tier 1 just closes things almost at random to bump their numbers up.

[–] CosmicTurtle0@lemmy.dbzer0.com 12 points 1 week ago

window-lickers

I have no idea what this phrase means but immediately knew who you were talking about.

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[–] Ephera@lemmy.ml 88 points 1 week ago (2 children)

Oh man, my workplace switched to an external IT support company, InfoSys, which pulls basically the same scam.

When you open a ticket, they immediately write something underneath – typically a question that's already answered in the ticket – because it shows up in their statistics as low response times.

Then they'll do shit like split up your ticket into three new tickets for no good reason.

And if you happen to be on holiday for a few days and therefore don't respond, they'll close your tickets due to inactivity.

Then you have to open a new ticket and link to the old ticket, if you can still access it, and then re-answer the same braindead questions again.

Basically, if it's something you can solve yourself, you should, because it will take more time to communicate back and forth with InfoSys.

[–] Viking_Hippie@lemmy.dbzer0.com 37 points 1 week ago (2 children)

When you open a ticket, they immediately write something underneath – typically a question that's already answered in the ticket – because it shows up in their statistics as low response times.

Fuck! So THAT'S why! I had wondered why the fuck companies would quickly restate my problem "just to confirm" and then take several days to respond after that 🤦🤬

[–] boboliosisjones@feddit.nu 5 points 1 week ago

I work in IT and in similar systems, the reason from my perspective to do this is when a ticket comes in a timer will start ticking. Whenever the ball isn't in our court that timer is cancelled. If i set status "pending user" and throw a dumb question it is paused. If more than 10% or whatever amount was agreed on when the contract was signed our company has to pay for not living up to expectations.

There's a lot of rule bending to make this work in our favour.

Of course different providers will use different metrics like how long before the ticket was handled etc.

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[–] MonkderVierte@lemmy.zip 7 points 1 week ago* (last edited 1 week ago) (1 children)

InfoSys

Thanks for the name. Though in this case it's more the pattern you should watch out for.

[–] Ephera@lemmy.ml 6 points 1 week ago* (last edited 1 week ago) (3 children)

Yeah, I think, it's important to name and shame, because they actively avoid providing the service that they advertise, but I do also expect this to be a common pattern in the industry. If you actually solved problems and did so permanently, you'd be out of business very quickly. External support providers have an inherent interest for things to work as badly as possible, so long as it does not get their contract cancelled.

[–] Vandals_handle@lemmy.world 4 points 1 week ago (1 children)

If you actually solved problems and did so permanently, you’d be out of business very quickly.

Naw, PEBKAC and ID10T issues provide an unlimited supply of tickets. Support is a gravy train even when done effectively.

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[–] mkhopper@lemmy.world 79 points 1 week ago (2 children)

We're truly fucked as a society if the word "stole" offends/triggers/shocks anyone.

[–] GreenKnight23@lemmy.world 25 points 1 week ago (1 children)

as a thief, I am offended. btw I'm suing you because your transgender flag in your bedroom triggered my PTSD when I was "re-appropriating" it.

[–] Buddahriffic@lemmy.world 11 points 1 week ago

Well I'm counter suing because when I got served with your lawsuit, it gave me the nastiest papercut!

[–] markovs_gun@lemmy.world 6 points 1 week ago (4 children)

It offends advertisers. To be honest I would be really interested in seeing if anyone has actually studied if any of this shit even does anything. Like it seems like complete nonsense that seeing a coca cola ad next to a post about theft would make someone less likely to buy coke in the future but we are currently ruining society based on this premise.

[–] BarbecueCowboy@lemmy.dbzer0.com 4 points 1 week ago (1 children)

I do get tired of every piece of every thing we produce in any fashion being something to monetize somehow for ad revenue.

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[–] Antagnostic@lemmy.world 56 points 1 week ago (2 children)

Any system that can be gamed, will be gamed.

[–] bradbeattie@lemmy.ca 14 points 1 week ago (1 children)

Corporate KPIs don't even need to be that perverse. A slight misalignment causes massive inefficiencies.

[–] Tartas1995@discuss.tchncs.de 5 points 1 week ago

KPIs and goodhart's law ❤️

[–] NoForwardslashS@sopuli.xyz 41 points 1 week ago (1 children)

The real question is: how did the receptionist file the ticket?

[–] 7355608@lemmy.world 28 points 1 week ago (2 children)

On screen keyboard would be my bet. Another few possibilities I can think of would be on their phone, or even in person.

[–] Bashnagdul@lemmy.world 19 points 1 week ago (1 children)

Another pc in the building? Asking a colleague? There's 100s of options really..

[–] BuboScandiacus@mander.xyz 7 points 1 week ago (1 children)

"Hey ! Isn't that my keyboard ?!"

[–] Viking_Hippie@lemmy.dbzer0.com 5 points 1 week ago (1 children)

Companies probably tend to buy identical (and often shitty) keyboards in bulk for everyone not in middle management and above 🤷

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[–] Katana314@lemmy.world 39 points 1 week ago

IT,

Thank you for replying to my ticket. Unfortunately, the key word in your recommendation appears to be censored. Could you take a look at the safety filter and try again?

  • Peter
[–] BootLoop@sh.itjust.works 38 points 1 week ago (2 children)

Close your eyes OP, I'm about to say a naughty word.

Stole.

[–] ms_lane@lemmy.world 10 points 1 week ago (1 children)

No, that's the TrackPoint™

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[–] tja@sh.itjust.works 27 points 1 week ago (3 children)

At first I was reading bone structure and was wondering how that would work

[–] Simon@aussie.zone 10 points 1 week ago

Some sort of super hero who gets stronger every time they solve an it issue?

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[–] aeronmelon@lemmy.world 13 points 1 week ago

Power corrupts, IT management corrupts absolutely.

[–] Klairabelle@lemmy.world 11 points 1 week ago (2 children)

Does anybody else’s company do this with laptops? You tell them something doesn’t work so they take it and just give you someone else’s that had an issue they didn’t fix?

[–] Corkyskog@sh.itjust.works 8 points 1 week ago* (last edited 1 week ago) (1 children)

Um no... I work for a normal organization that has a financing deal for laptops and they don't give a shit how many we go through as long as it's not the contracts upper limit. Honestly I wonder where all these laptops go at the end of their 3 year term...

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[–] UnderpantsWeevil@lemmy.world 10 points 1 week ago

The Cobra Effect

An anecdote tells of the British government's bounty on dead Indian cobras giving locals the perverse incentive to start breeding the snakes, to be able to kill more of them

[–] slazer2au@lemmy.world 9 points 1 week ago
[–] Slovene@feddit.nl 8 points 1 week ago* (last edited 1 week ago)

You don't need to unplug a printer for someone to need help with it:

https://m.youtube.com/watch?v=dgIAWko4QxU

[–] Deflated0ne@lemmy.world 5 points 1 week ago (2 children)

Smartest IT guy.

Not IT Professional. IT Guy.

Big difference. My dumb ass could be an IT guy. I can fix printers and replace peripherals. I can't troubleshoot a database. I am not an IT Professional.

[–] TwoBeeSan@lemmy.world 5 points 1 week ago

Hey you created my job.

User privledges, only troubleshooting and robbing Peter to pay Paul with stolen peripherals

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[–] TrickDacy@lemmy.world 5 points 1 week ago* (last edited 1 week ago)

I kind of hate this idea of a "Chad" and how we're supposed to be this muscle bound meathead in this image

Also fuck Twitter and fuck censoring words.

[–] ShinkanTrain@lemmy.ml 5 points 1 week ago

Does the company also happen to have a cobra problem?

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