this post was submitted on 19 Oct 2025
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Proton

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Sorry guys, I guess this is just a rant/venting post.

I've been a long proton user, for almost 8 years now. And still. Still can't use it as my main app. Especially for phone use. And the more I'm trying to get away from Google, the more painfully clear this is becoming. And the main reasons for this are stupid.

There's long standing requests for the app to actually work offline. They recently posted a few updates with some redesign that attempt to make it work slightly better offline. Because the previous behavior was outright terrible for any mobile app. Problem is, while there's improvements, it's still a million years away from being a reliable email app. I guess I'm going to put my main pet peeves here, for anyone either considering buying in, or maybe perhaps someone knowing a workaround.

-Email contents continue to being unsearchable (search only works on email subject). They kinda sorted this on the desktop browser version. Kinda. You can optionally download a large cache with your mailbox within the browser's storage permission for the proton page, and you can actually search messages by their contents in their bodies. This is not an option at all on the app. And the mobile browser version doesn't offer it either. So if you're not next to your computer, Proton in your phone is useless to find any email.

-Offline behavior is still bad. While it seems to download a cache of emails, there's no way to know if an specific email is available offline or not, and it's just the email subject with nothing else. This only becomes obvious once you are offline and try to open its contents (while...travelling? Boarding a plane? Good luck in those moments if you don't have data, and preferably a computer too). -Offline behavior follow-up: Email sending stays in the 'sent' folder. No way to know if an email is actively being sent/uploaded to the server, or it's actually an already sent message. Unless you turn offline and find out the bad way.

-The app doesn't behave like a normal Android provider for neither contacts, emails or calendar events. THat means, if you try to sync Proton Calendar events to your watch, you're SOL. I don't believe Proton email offers itself if you tap on an .eml file, and definitely you can't show your proton contacts in any other app, or easily share contacts from other apps to Proton. And while yes, there can be strong arguments to be made about how Google handles privacy in Android, there's people using GrapheneOS that don't use Google at all, just Android. This is an Android feature, not a Google feature. And the option should be given to the user to choose to sync their data.

Sorry for the rant/venting post. Any thoughts on this? Any possible solutions? Any roadmaps for when are these going to be addressed?

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[–] favoredponcho@lemmy.zip 5 points 2 days ago (1 children)

I think the issues you raise stem from the fact that your email is encrypted and that introduces some problems from an engineering point of view. For example, they can’t put your email contents in a search index on their end, so must send it to the client. However, if you have a lot of emails, storing everything in the browser probably doesn’t scale and may require rebuilding the index frequently.

[–] iturnedintoanewt@lemmy.world 1 points 1 day ago

Sure. But no. The issue stems from then refusing to enable the feature in the phone dedicated app, making it a way worse experience than your desktop browser. They also seem to have it blocked if the browser is a mobile version. If you enable desktop mode in the browser, then it offers the option again, but somehow it doesn't really work. So even when i have a phone with 512GB of storage in which i really wouldn't mind downloading the whole mailbox so i could locally search... That's an option that seems to never gave crossed their minds. But AI... AI did. They were fast on that one. They've been dragging their feet to make their damn search work for 7 years now.

[–] RodgeGrabTheCat@sh.itjust.works 28 points 4 days ago (1 children)

Proton could fix their half-baked services if they stopped introducing new products for a while.

Maybe they are trying for greater market share which makes me nervous about their future direction.

My Proton sub is ending in June and I'm not renewing.

[–] zdhzm2pgp@lemmy.ml 10 points 4 days ago (2 children)

Proton could fix their half-baked services if they stopped introducing new products for a while.

Yes. They need to stop introducing new products that people don't want and focus instead on the fundamentals, like (well, at least for the Linux desktop, don't know about the other platforms) having contact photos that display, having the ability to sort contacts alphabetically by last name, even just being able to minimize the left-hand toolbar would be nice so I can see more of the message pane, but no. Honestly kind of waiting to see how Thundermail will turn out at this point. Proton is ok, but not great in my estimation.

I started using Linux back in April and heard about their lack of Linux support. I honestly thought it was just the Reddit crowd complaining for the sake of complaining. I really didn't think it would be so bad.

[–] victorz@lemmy.world 3 points 4 days ago (1 children)

focus instead on the fundamentals

This is what didn't sit right with me when looking at Google alternatives, and one of the reasons why I went with Tuta instead.

Turns out Tuta is even worse, but never mind that. 🙃

[–] zdhzm2pgp@lemmy.ml 4 points 4 days ago (2 children)

I'm a former Tuta user; JOOC, what issues are you having with them?

[–] victorz@lemmy.world 6 points 4 days ago

Their mobile app feels like it's a wrapped web app, and their web app feels like it's made for a tablet. (It's an identical app.)

I was also once locked out of my account for some reason that was very stupid. I couldn't log in for some reason, and I think I had to upgrade the app or something in order for it to let me back in? I dunno. I feel like the tech is solid underneath, perhaps, but the user facing stuff is not great at all.

Also the lack of integration. Like if I receive a calendar invite in my inbox, I'd want that to be simple to add to my calendar etc.

I just don't feel like it's a complete offering, in both senses of the word. It feels incomplete, and unfinished.

[–] victorz@lemmy.world 3 points 4 days ago (1 children)

What made you a former user rather than a current user, btw?

[–] zdhzm2pgp@lemmy.ml 1 points 3 days ago (1 children)

Being lazy and reposting an earlier comment of mine:

I think in part it was because they seemed unable to fix the Linux desktop client after months and months and months, and repeated support requests. Also, I had been a user of theirs for some time when they changed how their plans worked, and moved a feature I relied heavily upon (I think it was email templates—something you might never need!) to a much more expensive plan. Felt like I was being charged more for being a longtime user. I don’t know if they have cloud storage now, but at the time they didn’t, and Proton had that, along of course with mail and calendar—all of that for less than what Tuta was offering which was mail, calendar, and plenty of other features that were continuously promised but never released. So really just a bunch of little things that were important to me, but which other users might never miss.

[–] victorz@lemmy.world 2 points 3 days ago

Ah okay, I see, thanks.

One of the reasons I went with Tuta over Proton was actually their storage per dollar ratio. They don't have a Drive kind of feature yet, but more email storage per price than Proton.

But IMO neither works as a Gmail replacement for me yet, personally. I wish they did.

[–] smeg@feddit.uk 8 points 4 days ago (1 children)

I think the calendar not sharing is by design, they don't want your info to be readable by any other app.

As for email offline, can you not set up a generic email app to sync your proton mailbox? Not something I've ever needed to do but I'd be shocked if there aren't guides for it.

[–] gedaliyah@lemmy.world 7 points 4 days ago

Sure, if you don't mind setting up an entire personal server. Don't get me wrong, I think self-hosting is great. But I think it's fair to say this is a little bit more involved than most people would like.

[–] null_dot@lemmy.dbzer0.com 5 points 4 days ago (1 children)

I don't really have any solutions.

Everyone needs to evaluate and make their own decisions, and I think proton is probably a great choice for many people.

In my own case however I'll always do my best to avoid someone's ecosystem. That's no small undertaking and probably a net detriment to my happiness but nor is it my worst attribute.

I just use a paid, vanilla email service that provides IMAP and SMTP. On my android phone I'm using FairEmail. IDEK if it has any kind of offline support. Not sure how good search is. Neither is really important to me.

[–] hanrahan@slrpnk.net 1 points 4 days ago (1 children)

Search is beyond pathetic in Fairemail, i iste the client client :)

[–] null_dot@lemmy.dbzer0.com 1 points 3 days ago

How so ?

I just had a quick look and it seems comparable to something like thunderbird.

It's using the IMAP search functionality so I can't see how it's better or worse than another client ?

[–] bigFab@lemmy.world 3 points 4 days ago (1 children)

Just forget the whole Google monopoly system and learn to use some new tools you really appreciate. If encryption is not your top priority there must be hundreds of other well syncing email providers out there.

Other option is to practice less internet-dependant habits, like downloading the damn plane ticket before leaving home.

[–] quickenparalysespunk@lemmy.dbzer0.com 1 points 2 days ago (1 children)

yes!!

i always save the boarding pass or concert ticket, whatever, in multiple formats:

  • starred email
  • downloaded local pdf
  • screenshot (not in proton mail directly)
  • etc
[–] iturnedintoanewt@lemmy.world 1 points 1 day ago

I just wish I could trust my paid app to kinda work reliably. I'm paying for a product and somehow it feels like being worse off than just using gmail. And maybe it's not a fair comparison. But it kinda tickles me the wrong way when they pull in months some AI garbage feature when they haven't solved issues that have been there for nearly a decade.

[–] sonofearth@lemmy.world -1 points 4 days ago

I don’t really bother with email — It is terrible for privacy no matter which provider you use if the person sending you uses Gmail, Outlook, Yahoo or whatever w/o PGP — which is most of the corporate world and normies.

I use Tuta for personal and it has the same problems (offline still works better than Proton I think). But my primary reasons for using Tuta are

  1. I think they are more transparent about what they do than Proton
  2. The alias email seems better, and
  3. I don’t want to go in another corporate walled garden of office/email/calendar suite — I use Proton VPN

I have to use Google Workspace for work anyways so all my work email have offline access on Thunderbird.