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I think with your example of "call mom" there's some relationship thing in contacts you have to setup, even if the name of the contract is mom. I'm not sure how you tried with calling other people, but I'd suggest changing the contact name for your mom to a very specific name, and then try using that name and saying something like "Call Mary Elizabeth Jones" and see if that works.
Also I'd try initiating voice input different ways. Your car button might just trigger the input and send it to Google Maps. what if you hit the microphone button in Google maps on the screen and then said the command. What if you said "Hello Google"?
Personally I've always found voice input hit or miss, and Google has been constantly changing things it's hard to even keep things straight on what you're supposed to do. I would say your best bet is to try every conceivable option till you find what works, and then use that for as long as you can until Google breaks it.