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Moderator Guidelines
Moderator Guidelines
- Don’t be mean to users. Be gentle or neutral.
- Most moderator actions which have a modlog message should include your username.
- When in doubt about whether or not a user is problematic, send them a DM.
- Don’t waste time debating/arguing with problematic users.
- Assume the best, but don’t tolerate sealioning/just asking questions/concern trolling.
- Ask another mod to take over cases you struggle with, if you get tired, or when things get personal.
- Ask the other mods for advice when things get complicated.
- Share everything you do in the mod matrix, both so several mods aren't unknowingly handling the same issues, but also so you can receive feedback on what you intend to do.
- Don't rush mod actions. If a case doesn't need to be handled right away, consider taking a short break before getting to it. This is to say, cool down and make room for feedback.
- Don’t perform too much moderation in the comments, except if you want a verdict to be public or to ask people to dial a convo down/stop. Single comment warnings are okay.
- Send users concise DMs about verdicts about them, such as bans etc, except in cases where it is clear we don’t want them at all, such as obvious transphobes. No need to notify someone they haven’t been banned of course.
- Explain to a user why their behavior is problematic and how it is distressing others rather than engage with whatever they are saying. Ask them to avoid this in the future and send them packing if they do not comply.
- First warn users, then temp ban them, then finally perma ban them when they break the rules or act inappropriately. Skip steps if necessary.
- Use neutral statements like “this statement can be considered transphobic” rather than “you are being transphobic”.
- No large decisions or actions without community input (polls or meta posts f.ex.).
- Large internal decisions (such as ousting a mod) might require a vote, needing more than 50% of the votes to pass. Also consider asking the community for feedback.
- Remember you are a voluntary moderator. You don’t get paid. Take a break when you need one. Perhaps ask another moderator to step in if necessary.
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Yeah it reeks of being told in the 2010s "check your privilege". While it's not entirely wrong, it's not entirely right, either, and is incredibly hostile. Everybody's right.
I saw a video on TT the other day of a guy parodying Randy Newman with a made up song "hurt people hurt people". It was surprisingly good, both funny and good, but surprisingly deep and true and wise and all that.
As I get older, I think I'm starting to decipher who to listen to, and I think it largely comes down to malice. Like, if the concept of tone policing were to be taken seriously, it would need to meet those with different views and experiences where they're at.
I, like you, grew up very closeted. While not exactly hostile to queer people, my guilt of unintentionally hurting people stays with me as a scar, as wisdom. I don't think much in this world is totally concrete, but let me tell you and anybody who reads this: regardless of what you think logic implies or how logic dictates, emotions are real and are often separate and stand very much on their own (not always, but often). Coming at somebody who is simply ignorant who hurts you with malice isn't okay. But also, as I get older, willful ignorance is starting to become an unforgivable sin. Maybe even one of the only few real ones.
With that knowledge of judgement, then, you and I and anybody else, who may have grown up our privileges and lifestyles very much do have a duty to at least intellectually investigate if somebody says we are hurting them. To do otherwise is... quite exceptional, if realistically and unfortunately quite the opposite when it comes to most people.
That knowledge of morality and responsibility of ethics ethics is a code, though. Codes don't always need to be followed, as willful negligence can sometimes be strategically good, like "putting your mask on, first". But, be wary of slipping into willful ignorance, as that is a very dangerous line to court.