As soon as a metric becomes a goal, it stops being a useful metric. This is management 101
this post was submitted on 28 Sep 2025
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Why tf is "stole" censored?? We can't even discuss crime now?
mabye it was engagement bait?
i see what you did they're
Close them anyways and gaslight them when they complain. Tell them to open another ticket and repeat. This is called the Sisyphus method.
One of our desktop techs was found to be opening/closing tickets for the work of processing tickets. It was strongly suggested that she not do that.
I had a supervisor insist we created 1-to-1 tickets for every individual system imaged. This was extremely tedious and arguably more work than the actual imaging (we did a fairly large amount of imaging)
He is an agent of capitalistic chaos.
I remember a director asking me to speed up getting a large order out before the end of the week even though I had already put in the best guess as a week later.
I reminded him I work by the hour and not on commission and he was like "ooh yeah that makes sense, alright carry on"
Had this once, had a prize for most tickets closed. Every morning I'd be first to grab all the easy garbage tickets. I won.
Don't hate the player, hate the game.
the receptionist filed another ticket: "My keyboard is missing."
Impressive. Voice dictation, on-screen keyboard, or they had a help desk that is actually slightly workable on mobile? (The third is imaginary.)
Called them?
You have a more human ticketing system than any I've worked with if that's an option!
Ah I forgot that these days old school contact channels are hidden and all you see are clanker chatbots
Or for modern times it's a laptop dock so they just opened their laptop and entered the ticket that way
Called and transcribed by the lowest tier help desk tech or call center.
Gamification of the system. I love it