Right to Repair

Terumo Cardiovascular, a company that makes six-figure medical equipment used in heart surgeries, is apparently keen on attracting the ire of the “right to repair” movement. But given the Trump administration’s assault on state and federal consumer protection, it’s not clear they’ll face many meaningful repercussions for it.

There is now an ocean of protectionist user manual hoarders who fight to get to the top of search rankings that drown out the better sources. Then when you try to get a manual they put you through many JavaScript-proliferated obsticals, captchas, personal info disclosure, if you surrender your dignity and self-respect enough to successfully pawn yourself through all that enshitification and you’re lucky enough to reach the right manual in your language, then you often still cannot download the PDF beause the rotten parasites want you to repeat the process every time you need to re-read the manual (under the assumption that you are always online).

But sometimes you can get the PDF. Or maybe you snapshot every page. If you successfully unjail a manual bogarted by the protectionist data abusers, then why stop there? Other people have to deal with that garbage. So why not upload it to the free world, here:

https://archive.org/details/manuals

If you go through some pain to get the manual, surely you will have gratification in putting the manual in the hands of a more respectful custodian.

excerpt from §8(3):

access to Repair and Maintenance Information:

after a period of two years after the placing on the market of the first unit of a model and until the end of the period mentioned under (1), the manufacturer, importer or authorised representative shall provide access to the household washing machine or household washer-dryer repair and maintenance information to professional repairers in the following conditions:

(a) the manufacturer’s, importer’s or authorised representative’s website shall indicate the process for professional repairers to register for access to information; to accept such a request, the manufacturers, importers or authorised representatives may require the professional repairer to demonstrate that:

(i) the professional repairer has the technical competence to repair household washing machines and household washer-dryers and complies with the applicable regulations for repairers of electrical equipment in the Member States where it operates. Reference to an official registration system as professional repairer, where such system exists in the Member States concerned, shall be accepted as proof of compliance with this point;

(ii) the professional repairer is covered by insurance covering liabilities resulting from its activity regardless of whether this is required by the Member State;

…

(c) manufacturers, importers or authorised representatives may charge reasonable and proportionate fees for access to the repair and maintenance information or for receiving regular updates. A fee is reasonable if it does not discourage access by failing to take into account the extent to which the professional repairer uses the information;

Indeed it sucks to not be an insured “professional repairer” in Europe.

Even a pro cannot get access after 10 years. But the manufacturer can of course supply their own repairers forever. So to get my own 15 year old machine fixed, I have to lick the maker’s boots. Seems a bit anti-competitive.

But on the upside from my quick scan of it, I see nothing to stop an amateur repairer from hiring a pro to proxy the docs and nothing to stop a pro from sharing the docs, which can then be liberated on the open web before the 10 year mark.

Parent HTML page:

https://repair.eu/resources/policy-brief-current-state-of-eu-right-to-repair/

With respect to repair information, this is a bit disturbing:

But only for those few products already covered
by repairability requirements under Ecodesign
Regulations. Plus, during the guarantee period, it
is still possible for manufacturers to replace the
product if this is cheaper.

The call was not recorded so this is not an exact transcript. It’s paraphrased from notes:

customer: (explains problem with 15 y.o. machine, that the tacho was repaired, but that the controller still signals that there is a fault and refuses to run any programs).
Beko: We can send a technician.
customer: I do not want a technician. I have already repaired the tachogenerator myself. The controller board is still erroneously blinking to signal a fault even though the fault was fixed. I just need to know how to reset it.
Beko: (instant response) Unplug it for 30 minutes to do a hard reset.
customer: That does not work. I unplugged it for days and that makes no difference.
Beko: Well that is how you reset a Beko machine. You need a technician.
customer: I know that every Beko machine is different. In fact Beko rebrands machines made by other manufacturers. When I look at various videos online, different people show how to reset different Beko models using a special sequence of buttons. Every model has a different sequence of buttons. I need to know what the sequence of buttons is for my specific machine.
Beko: I cannot give you that information. You need a technician.
customer: I need a /service/ manual. Can you send that to me?
Beko: You can find that on the website.
customer: There is nothing on the Beko website for my model.
Beko: That is because your machine is 15 years old.
customer: What does a technician cost?
Beko: €200 to show up.
customer: So because you will not disclose to me the secret code to reset my machine, I have to hire your technician for €200?
Beko: That is your only option. There is nothing else I can do for you.
customer: Certainly it is not sensible for me to pay €200 for someone to show up and press the secret sequence of buttons. It would even be cheaper for me to buy a new controller board.
Beko: Then you should do that.
customer: How much is a controller board?
Beko: We do not have spare parts.
customer: How is that possible?
Beko: We do not carry spare parts for machines older than 10 years. Your machine is fifteeeen years old. Why don’t you just buy a new one?
customer: If you send a technician, how would he be able to fix it if there are no parts available?
Beko: If he cannot repair it, the price is reduced to €120.
customer: My local Media Markt retailer has a service desk who can order spare parts for me for this model. Isn’t it strange that Media Markt can order spare parts for a Beko machine that Beko themselves cannot?
Beko: You have a 15 year old machine. We do not keep parts that long. You should order from Media Markt then.
me: What controller board can you sell me that is compatible with my model, considering the components are mostly simply 230v anyway? What newer controller board is similar enough to retrofit?
Beko: (instant response) Nothing. New models come out constantly.
customer: Media Markt does not have a controller board. It’s also unreasonable that I would have to buy a controller board when I just need to know how to reset the controller board that I have. Please tell me how to reset the board for my specific model. You should be able to tell me this over the phone.
Beko: You are a consumer. I cannot give you that information.
customer: Why not?
Beko: It’s Beko protocol. You need a technician.
customer: What do I need to do to be recognised as a technician so that you will tell me the reset sequence?
Beko: I don’t understand.
customer: Your technicians know how to reset the board. How do they know?
Beko: They are trained professionals.
customer: But the reset code is model-specific. The only way for them to know is to get the information from Beko. So how does Beko determine if someone is a technician to give the technical information?
Beko: We hire them. They work for Beko.
customer: Not all repair technicians work for Beko. What about independant repair technicians. How do they get the information?
Beko: Ask them. Your machine is fiffffteeeeeen years old. You should buy a new machine.
customer: Every moving component works. I hotwired the motor and it works fine. I hotwired the pump and it works fine. I hotwired the water inlet valve and it works fine. The only problem is that the controller board thinks there is a fault. And the board itself is most likely fine, it just needs to be reset. It is not sensible to buy a new machine when the PCB just needs to be reset.
(crickets)
customer: It seems you have no sensible options for me. Good bye
(crickets; he waited for me to hang up first to prevent me from getting the customer service survey)

The support guy repeated over an over that my machine is 15 years old, as if age alone is cause for dumping a whole washing machine.

A fixed wing prop plane is considerably more complex than a washing machine. Yet they will last 100+ years if properly maintained. Yet not many appliances are as simple as a washing machine. And they are conditioning consumers to believe 15 years is an eternity when pumps, universal commutator motors, and inlet valves are not advancing.

So because the Beko support guy thinks 15 years is old, it’s somehow not sensible to reset the PCB and keep using it.

Anti-paywall link: https://www.wired.com/story/ftc-sues-john-deere-over-repairability/

Today the US Federal Trade Commission filed a lawsuit against farming equipment manufacturer Deere & Company—makers of the iconic green John Deere tractors, harvesters, and mowers—citing its longtime reluctance to keep its customers from fixing their own machines.

“Farmers rely on their agricultural equipment to earn a living and feed their families,” FTC chair Lina Khan wrote in a statement alongside the full complaint. “Unfair repair restrictions can mean farmers face unnecessary delays during tight planting and harvest windows.”

Summary https://www.reddit.com/r/BambuLab/comments/1i3gq1t/why_you_should_care_about_bambu_labs_removing/

Lewis Rossman video https://youtu.be/aIyaDD8onIE

tl;dr: A firmware update scheduled for January 23rd will remove the ability of third-party software such as Orca Slicer or the Panda Touch to connect directly to your printer. Users of third-party slicers will have to export sliced files and load them in a new "Bambu Connect" app in order to start prints or manage the printer.

Hey, I've got a faulty oven here that won't heat up properly. The previous owner suspected a defective heating coil, but they are all functional. I tested it with an oven thermometer: if only bottom heat is on, the thermostat switches correctly and the oven heats up as it should. However, as soon as top heat is (also) on, it only heats up to about 80°C (144°F) below the target temperature.

The sensor is located directly behind the upper coil, so it doesn't seem too far-fetched that it switches sooner in this case, but 80 degrees too early? It has been working for the past 12 years... In YouTube videos, a faulty thermostat seems to cause the stove to heat non-stop.

Any idea on how I can fix this? I don't want to buy a spare part only for the problem to persist in the end.

Edit: This is about an IKEA FRAMTID OV9 featuring an EGO 55.17253.120.

cross-posted from: https://lemmy.zip/post/29515358

A subscription anti-theft feature that should be free.

The auto industry’s commitment to right to repair is being tested.

You've dropped your phone and the screen shattered. Now you're facing a costly repair until you can get a new phone. Swapping out one piece of glass or a button doesn't seem like it should be that expensive. Why does it cost so much to fix your stuff?

Today, we at SFC, along with our OpenWrt member project, announce the production release of the OpenWrt One. This is the first wireless Internet router designed and built with your software freedom and right to repair in mind. The OpenWrt One will never be locked down and is forever unbrickable. This device services your needs as its owner and user. Everyone deserves control of their computing. The OpenWrt One takes a great first step toward bringing software rights to your home: you can control your own network with the software of your choice, and ensure your right to change, modify, and repair it as you like.

Ironic video by fairphone reminding is that electronics should be repairable like bikes are... Or aren't they?

A recent article by ifixit highlighting how bikes are getting less and less reparabile too!

https://www.ifixit.com/News/101675/bike-manufacturers-are-making-bikes-less-repairable

John Deere is costing American farmers $4.2 billion a year by restricting them from fixing their own tractors. Apple, Amazon and major automakers use the same strategies on everything you own. It's bad for consumers and local mechanics, but excellent for corporate profits.

cross-posted from: https://slrpnk.net/post/15232893

The Federal Trade Commission is investigating tractor manufacturer John Deere over long standing allegations that Deere makes its farm equipment hard to repair. The investigation has been ongoing since 2021, and we know more about it now thanks to a court filing made public on Thursday.

The stated purpose of the FTC’s [investigation] is ‘[t]o determine whether Deere & Company, or any other person, has engaged in or is engaging in unfair, deceptive, anticompetitive, collusive, coercive, predatory, exploitative, or exclusionary acts or practices in or affecting commerce related to the repair of agricultural equipment in violation of Section 5 of the Federal Trade Commission Act

John Deere has been notorious for years for making its farm equipment hard to repair. Much like today’s cars, John Deere’s farm equipment comes with a lot of computers. When something simple in one of its tractors or threshers breaks, a farmer can’t just fix it themselves. Even if the farmer has the technical and mechanical know-how to make a simple repair, they often have to return to the manufacturer at great expense. Why? The on-board computers brick the machines until a certified Deere technician flips a switch.

Farmers have been complaining about this for years and Deere has repeatedly promised to make its tractors easier to repair. It lied. John Deere equipment was so hard to repair that it led to an explosion in the used tractor market. Old farm equipment made before the advent of onboard computing sold for a pretty penny because it was easier to repair.

In 2022, a group of farmers filed a class action lawsuit against John Deere and accused it of running a repair monopoly. Deere, of course, attempted to get the case dismissed but failed.

Chief among Deere’s promises was that it would provide farmers and independent repair shops with the equipment and documentation they needed to repair their equipment. The promises of the memorandum have not come to pass. Senator Elizabeth Warren called Deere out in a letter about all of this on October 2. “Rather than uphold their end of the bargain, John Deere has provided impaired tools and inadequate disclosures,” Warren said in the letter.

Hey all.

Sorry if this isn't the place to ask, but this appears to be the community best suited for this kind of question from what I can gather.

I recently bought a breadmaker at the thrift shop for cheap. While I initially was worried that it didn't work as intended when the piece that would turn the kneading paddle didn't move from the start as expected, I found a video for another breadmaker in the same product series, and discovered that it simply takes some time to start the kneading portion as it undergoes a pre-heat step beforehand.

While I've tested and seen that the breadmaker itself works, the one thing preventing me from operating it is the fact that it lacks a kneading paddle. This is the first time I've purchased a breadmaker, and as such, I'm a little lost as to how to get my breadmaker operating as intended with a new paddle. I would order from the manufacturer, though the issue with that is that my model breadmaker is fairly old, with the instructional video for it having been ripped from VHS and dated as being from 2000.

I do not want to throw this thing out. I would much rather get a new paddle as this thing seems to work like a charm 24 years later, and I am trying to be more environmentally conscious by purchasing second-hand goods as well as minimizing the amount that I throw out.

Unsure if it will do anything to help, but the model breadmaker is a Black & Decker All-In-One-Deluxe Automatic Breadmaker, Cat.No. B1640, Type 1. Any and all help is appreciated in advance.

I’m planning to buy my first car, but I’m seeing a lot of brands implementing policies that seem to take advantage of their customers. Things like requiring extra subscriptions for basic features, tracking driving habits, and forcing unnecessary data collection have me worried. Are there any car brands out there that don’t engage in these types of anti-consumer practices? I’m looking for a reliable company that respects its customers in the long run. Any advice would be appreciated!

Warren recently sent a letter to John Deere CEO John May, asserting that the company is "evading" its obligations to comply with federal laws and respect customers' rights. According to Warren, John Deere is failing to provide farmers with the necessary tools to properly repair their agricultural equipment and is allegedly violating the Clean Air Act in the process.

cross-posted from: https://discuss.tchncs.de/post/22922783

Does anyone know of a mouse that can be used wireless, with a replaceable battery and that can be connected to the PC via USB-C to recharge the battery? Obtainable in Europe.

The reasoning is that I do not want to get into the situation where I do not have a charged replacement battery at hand and am therefore unable to use the mouse.

Currently I am using a mouse without a replaceable battery which got so old that the battery only holds for 1-2 hours without being connected to the cable.

I know I could simply go with a wired mouse, however, I like the cleanliness of minimal cables on my desk. Thanks for suggestions.

cross-posted from: https://discuss.tchncs.de/post/22378382

Following today's launch of the new iPhone 16 models, Apple has shared repair manuals for the iPhone 16, the iPhone 16 Plus, the iPhone 16 Pro, and the iPhone 16 Pro Max. The repair manuals provide technical instructions on replacing genuine Apple parts in the ‌iPhone 16‌ models, and Apple says the information is intended for "individual technicians" that have the "knowledge, experience, and tools" that are necessary to repair electronic devices.