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I work for a supermarket that's recently rolled out AI chatbots to "help" customers find items in store instead of asking staff. (lemmy.blahaj.zone)

submitted 1 week ago by Cevilia@lemmy.blahaj.zone to c/fuck_ai@lemmy.world

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The idea being it reduces the number of staff needed to run the store because now we can restock shelves uninterrupted.

Of course, that's not what's happening. Instead of being asked where our canned mushrooms are, we're now being asked where aisle 31 is, and we're having to take extra time to find out what their actual question is.

Because there are only 14 aisles in the store.

Oh, and I actually like being asked where stuff is, because it breaks up the monotony of bringing out rollcomp, rotating, stocking, facing up, putting back rollcomp, repeat until lunch.

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[–] emmy67@lemmy.world 22 points 1 week ago (1 children)

Everything is already on a planagram. It would be trivial to do.

[–] Cevilia@lemmy.blahaj.zone 14 points 1 week ago* (last edited 1 week ago)

Planos come from multiple sources in my store; some come down from on high, some come from suppliers who buy out entire shelves (or even entire bays apparently), some come direct from the store management, and occasionally I get one or two that's hand-drawn and I have absolutely no clue where they came from but I'm not paid enough to care.

Just have it pop up a question on our Telxons, we can update the locations when we're restocking.