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I work for a supermarket that's recently rolled out AI chatbots to "help" customers find items in store instead of asking staff. (lemmy.blahaj.zone)

submitted 1 week ago by Cevilia@lemmy.blahaj.zone to c/fuck_ai@lemmy.world

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The idea being it reduces the number of staff needed to run the store because now we can restock shelves uninterrupted.

Of course, that's not what's happening. Instead of being asked where our canned mushrooms are, we're now being asked where aisle 31 is, and we're having to take extra time to find out what their actual question is.

Because there are only 14 aisles in the store.

Oh, and I actually like being asked where stuff is, because it breaks up the monotony of bringing out rollcomp, rotating, stocking, facing up, putting back rollcomp, repeat until lunch.

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[–] TrickDacy@lemmy.world 2 points 1 week ago (1 children)

Why does it matter where? The grocery store has usually about 4 humans running cash registers yet the several self checkout machines cannot keep up with the demand. There will be a line of 20 people at pretty much all times.

Also I think people hate self checkout lanes for good reasons but I'm not sure why you bring that up as I'm pointing out that this isn't seen by people's actions in my experience

[–] JandroDelSol@lemmy.world 1 points 1 week ago (1 children)

i was asking where because I've literally had the opposite experience. people will line up for a human and ignore the open self checkouts at all the stores I've been to here in the Midwest lmao

[–] TrickDacy@lemmy.world 1 points 1 week ago

Yeah that used to be common but it's not what I'm seeing recently