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I work for a supermarket that's recently rolled out AI chatbots to "help" customers find items in store instead of asking staff. (lemmy.blahaj.zone)

submitted 1 week ago by Cevilia@lemmy.blahaj.zone to c/fuck_ai@lemmy.world

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The idea being it reduces the number of staff needed to run the store because now we can restock shelves uninterrupted.

Of course, that's not what's happening. Instead of being asked where our canned mushrooms are, we're now being asked where aisle 31 is, and we're having to take extra time to find out what their actual question is.

Because there are only 14 aisles in the store.

Oh, and I actually like being asked where stuff is, because it breaks up the monotony of bringing out rollcomp, rotating, stocking, facing up, putting back rollcomp, repeat until lunch.

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[–] Wispy2891@lemmy.world 3 points 1 week ago

At my supermarket 5 minutes before closing time. Because the glory coin counters take time to clean/close, they close them ahead of time, so the self checkout lane has only one unit to use while all the human cashier are free

I personally hate the self checkout if it's one of those with the super sensitive scale where if a particle of dust lands on the item shelf, it then complains "put back the item on the shelf" and I'm forced to wait 2 minutes for the operator to unlock it. If I buy deli items It Always fails because it reads from the barcode it's 200 grams but with the package it is actually 210 grams