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It hasn't yet crossed my mind that we would soon have to start attaching a hand-drawn signature of ours to each of our email just to prove that we are indeed humans.
Always a step ahead, companies already show that they won't be ever interested in distinguishing real people from robots. After all, both are only just means of generating revenue, no?
Whenever a prerecorded message plays over a tannoy saying something like "we apologise for the inconvenience" I get annoyed.
There is no "we" to be apologetic. The message could express what has gone wrong, or what is being done, but expressing emotion on behalf of a non-living entity can fuck right off.
"We are experiencing higher than normal call volume" is one that sets my asd brain off like crazy. You don't constantly have higher than expected calls you're a fucking liar with insufficient staffing
If expectation depends on wishful thinking and not on reality, everything is possible.
As long as bad support doesn't influence profit , why even care?
I appreciate the newer gens of ACDs.
"We're currently experiencing more calls then expected. Your current wait time is 20 minutes. Press 1 if you'd like us to call you then, otherwise you can stay on the line."
Well, thank you. No need to bring empty apologies into it when you're giving me information and options.
Edit: Of course, I'm finally talking to someone an hour later because I keep missing the callbacks. But that's on me and I apologise for any inconvenience I may be causing.