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It hasn't yet crossed my mind that we would soon have to start attaching a hand-drawn signature of ours to each of our email just to prove that we are indeed humans.
Always a step ahead, companies already show that they won't be ever interested in distinguishing real people from robots. After all, both are only just means of generating revenue, no?
I appreciate the newer gens of ACDs.
"We're currently experiencing more calls then expected. Your current wait time is 20 minutes. Press 1 if you'd like us to call you then, otherwise you can stay on the line."
Well, thank you. No need to bring empty apologies into it when you're giving me information and options.
Edit: Of course, I'm finally talking to someone an hour later because I keep missing the callbacks. But that's on me and I apologise for any inconvenience I may be causing.