Big corp has 10 ratings, and anything under 9 is deemed failure.
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Perfection is a goal,
Not a default
It’s the kind of thing that honestly should be regulated.
It always seems like, for most people, the middle three stars might as well not exist. Was it acceptable? Five stars. Do I want to complain? One star. There is no in-between.
I just don't provide ratings. You shouldn't either. Reviewing is a job. Some people are professional reviewers. Don't do free labor for corporations. Do not rate products or services.
Involving money in reviews undermines the whole foundation of honest unbiased feedback.
The internet used to be a better place
asking for reviews does that too. The company can choose who they ask. Reviewers being paid for their work is fine.
Remember boys and girls, a 4 out of 5 star review on any platform that doesn't allow a zero star, is only a 75% grade. Not an 80% like these hucksters imply. Thats a solid C, not a B. Let's not give in to this corporate delusion anymore
3-5 = 50% =/= 60%
2-5 =25% =/= 40%
It's a false show of satisfaction in the very least. A rotting manifestation of the soulless corporation not allowing any amount of transparency stop them from pulling the curtain closed tighter, on the, "oh fuck," side.
I think they are actually aware the curtains are silk and quite see through. I think we can all agree we've crossed the event horizon. Everything is going to get pulled in soon.
What if the company pays a bot farm to give 5 star ratings to everything?
Give 5 stars to this comment or I report You for any other score as harassment!
Also I add extra gifts for any 5 star ratings!
Corrupted, it is all corrupted.
⭐️⭐️⭐️
For hr or Uber or similar the scale is this:
5 stars = meh, expected experience
4 stars or lower = your employee literally tried to kill me
I usually save 4 stars for attempted kidnappings, its important to distinguish these things.
Small secret.
When companies compare performances they see only three categories. 0-1 star reviews are bad. 2-3 are okay. 4-5 are great.
This is because in the end the well written review you gave to the product after testing it for 100 hours and gave the product 4 stars because of the minor flaws is pretty much the same as some randomass teens hype review 5 stars.
In the end you both liked it and there is no urgent need to fix anything.
As a consumer you should just trust to the wisdom of the crowd to tell truth.
A few times in my life I encountered a system where 1 is labled "Satisfactory" or something similar and 5 is "Perfect" or similar.
In those cases I either refuse to rate or rate a 1 no matter how it went.
I think the system should always be so that 1 is absolute dog shit, 3 is no complaints, 5 is exceptional
I hate that 5 is anywhere from "just okay" to "amazingly exceptional" and you just can't know which it is
The lower scheme is how I rate media, for service it's unfortunately the upper one because I don't want to fuck anybody over who's just doing their job.
I think old and current newgrounds rating give a pretty clear representation of what each star mean.
It's old tho.
I seem to remember at one point, a 0 rating said "DIE IN A FIRE"
Maybe that was the scale for music?
I feel old now.
This is working as intended, though. In most cases, nobody cares how stoked you are about the product, people mostly care which flaws the product has. With a target average of, say, 4.5, the 5-star system gives you options to give +0.5 stars all the way down to -3.5, giving negative reviews significantly more weight.
This is how it works in Japan. An average of 4 stars on Google Map (for food places, at least) is considered pretty good. There's also another Japanese site dedicated for restaurants (Tabelog), where restaurants with more than 3.5 stars only make up 3%. Only 0.07% restaurants have more than 4 stars.
Capitalism tries to get as much out of their employees as possible. Meaning employees fear of losing your job of you don't get the highest rating. And if you are in the USA that means losing benefits and quickly running out of money. Give employees the highest rating, unless it actually bad, because they are forced to live in capitalism.
Good luck convincing HR, or any of the assholes in corporate.
Who asked them?
they're the ones who decided that anything less than a perfect score is an "opportunity for improvement" in other words "do better or you're fired".
I blame management metrics that punish anyone for getting less than 5-star reviews
In the US.
God, I literally was told by my manager at my first job to tell customers, when they got a random survey, that anything less than a 10 is a 0.
Japan does 5 star ratings proper.
I also struggle with people liberally handing out "11/10" for "great" and go up to 12 for "awesome".
My scale for "great" is 8, "awesome" is 9 and 10 is reserved for really special things (greay by itself + some additional bonus).
I always feel weird, like I'm overly critical, when someone else says "Oh this is great, I love this, 11/10" and I feel the same but only hand out 8.7/10.
The only two ratings that matter are 5 and 1.
5 = Met expectations
1 = Bad
What it is now:
- 5 stars = it was fine
- 5 stars plus glowing review = it was great
- 4 stars = it could have been better
- 1 star = terrible
- 1 star plus review = so terrible that I had to write something OR I'm a gigantic gaping asshole that likes to complain
"One star, the restaurant was fully booked and the hostess calmly explained that there was no room to seat me and my seventeen crying infants."
Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
This is the issue. I am more concerned about the real impact a rating has on a real person's life than whether some future rider will be slightly bothered by a dirty floor mat.
I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.
I think there should be 3 options: bad, OK, exceptional.